Workforce management software cisco

Cisco unified workforce optimization quality management installation guide pdf 1 mb release notes. Workforce management allows contact center managers to develop. Release notes for cisco unified workforce optimization quality management 11. Cisco cuts workforce by 7% to speed transition to software. Cisco unified workforce optimization for cisco unified contact center express 11. Solution partner offerings can help solve your toughest business. Aligns contact center performance with business objectives.

Endofsale and endoflife announcement for the cisco unified communications software subscription ucss field notices. Getapp has a large list of workforce management software that integrates with microsoft outlook. Workforce management in the cloud workforce software. An integrated solution for call recording, quality assurance, workforce management, analytics and reporting. Announcement for the cisco unified communications software subscription. Cisco unified workforce optimization is a tool that can be used in conjunction with cisco agent desktop and cisco supervisor desktop and offers the following benefits. Explore the catalog for cisco approved solutions that work seamlessly with your infrastructure. Let our team show you how were researching and building the future of workforce technology. Cisco unified workforce optimization workforce management user. Best workforce management integrations for microsoft. The terms and conditions provided govern your use of that software.

Cisco unified workforce optimization install and upgrade guides. Cisco unified workforce optimization quality management 11. Get a smart account for your organization or initiate it for someone else. Cisco unified workforce optimization for cisco unified contact. Cisco unified workforce optimization is a tool that can be used in conjunction with. Workforce management part of the complete cisco suite of customer interaction and workforce optimization software, workforce management provides the information supervisors need to schedule or forecast staffing to provide the highest level of customer service and make short or longterm adjustments as required to maintain service levels. Cisco unified workforce optimization workforce management. Delivered as a seamless experience across desktop, smart phone, and tablet, the workforce suite is designed to make work easy from the csuite to the shop floorproviding real employee engagement at the time and place work happens. Unified workforce optimization workforce management 11. Cisco unified workforce optimization for cisco unified. Cisco unified workforce optimization workforce management 11. Integrates workforce optimization software with desktop tools. Watch this video to learn five things in workforce management wfm software that you may not realize make a big difference in managing your contact center. Cisco unified workforce optimization quality management installation guide, release.

Cisco unified workforce optimization data sheets cisco. This software provides a combination of multichannel contact management, intelligent routing and networktodesktop cti computer telephony integration capabilities for call center management. Cisco unified workforce optimization quality management integration guide for cad and finesse pdf 390 kb. Get product information, technical documents, downloads, and community. Cisco unified workforce optimization for cisco unified contact center express 10. Cisco call center software is designed for midsize and large companies. Our ai driven analytics tools make it easy for contact centers to uncover customer sentiment and.